Terms of Use

The website www.philonoe.com is the online electronic shop of the company Philonoe, which is based in Ag. Paraskevi, G. Papandreou 38, PC 15343. Prior to browsing and using our website we invite you to read the following terms and conditions which apply specifically for this e- shop of our company.

Make sure you agree to the following terms and conditions since browsing and using of this website implies your agreement with them.

1. Terms and Conditions

The company Philonoe reserves the right to unilaterally amend or update these terms and conditions of transactions made through this e-shop, according to its needs and typical transaction ethics. The company undertakes the responsibility to inform users of any changes to them through the pages of this online store. It is clearly stated that any changes to the terms and conditions do not apply to orders which have already been placed.

2. Information & Products

All information listed on this website, although collected from recognized, authoritative and reliable sources, are intended solely for the information of visitors. It is by no means intended to replace medical advice, nor intended to prevent, diagnose, treat or cure diseases. For any health problem you should always consult a qualified doctor and adhere to his instructions.

3. Limitation on Liability

The company Philonoe quarantees the timely information of customers for any non-availability of its products.

The online store of Philone is not to be held responsible for any technical problems that may occur when and while users attempt to access the website and come as a result of the operation or compatibility of the customers’ infrastructure and use of the site. It also has no liability for the acts or omissions of others and particularly unauthorized third party interventions to products, services or information available through it.

4. Copyright

The website www.philonoe.com is the official website of Philonoe company. All content of its published and unpublished webpages including images, photos, texts etc. are the intellectual property of Philonoe company and protected by the relevant provisions of Greek European and international legislation.

All names, images, logos and distinctive features representing the company Philonoe and its online store are exclusive trademarks of Philonoe company and www.philonoe.com and therefore protected by the Greek, European and International intellectual property and unfair competition laws.

In any case, their existence on our website is by no means intended as a transfer or license or right to use them.

5. User Obligations

The company Philonoe provides a temporary license to users to access and make personal use of www.philonoe.com website. This license does not entitle you to download to your hard disk the contents of the website, except of course the caching of the browser you are using, nor change anything, unless you have a written permission by the company. This license does not allow you to sell or use commercially the website and its contents, lists of products, their descriptions and prices. Any unauthorized use, downloading, storing or copying of information to benefit another merchant is also expressly forbidden.

All data provided by the user must always be true, accurate, valid and complete. The company reserves the right to request further information if it considers that the information provided is not sufficient or unsatisfactory.

It is forbidden to use false email address or use the name and email address of others and generally any misinformation about the client’s identity.

6. Private Data Protection

The company Philonoe recognizes the importance of security of personal data and electronic transactions and takes all necessary actions with the most advanced methods to ensure your maximum safety by having installed on its servers the SSL protocol in addition to the protocols protection which the partners (PayPal, credit cards, etc.) use. All data related to your personal information and your transactions are secure and confidential.

Security of the online store of Philonoe is achieved by the identification of the user/customer.

The codes used to identify you are two: Login (e-mail or username) and Personal Secret Security Code (password), that each time you enter for access, to provide absolute security to your personal information.

You have the ability to modify your Personal Identification Security Code (password) and your email address (e-mail) as often as desired. The only one who has access to your information is you through the above code and you are solely responsible for maintaining their secrecy. In case of loss or leakage you should immediately inform us otherwise Philonoe is not liable for the use of a password by an unauthorized person.

The collection, management and generally the use and protection of personal data of customers of the website is subject to the provisions of Greek legislation as they may be amended and in force, the EU data protection legislation and the provisions of the Personal Data Protection Authority (APPD) . The purpose of processing personal data of customers / members of the company is the sole support and execution of their orders, communication purposes and to improve the information and services provided by the company.

7. Purchases

Philonoe provides high quality services. However there might be cases of errors in prices and features or product properties and we cannot ensure that that there will be no website outages or "human" errors when updating or displaying the value of a product. For the safety and effectiveness of your purchases if you notice that a product is offered at very low or high price compared with its typical market value, please contact us by phone or the e-mail form of the site.

SUBMISSION & EXECUTION OF ORDERS

Orders are submitted through the website. Prior to the submission of the order, the customer must confirm his identity through his account, then select the products he wishes to buy and then submit his order. The "cart" is used to allow the customer to choose virtual products he wishes and are subject to availability. The customer before submitting his order, can modify the contents of the "cart" during his visit to the site. The order is valid only when the customer finalizes the content of the cart and makes the payment, using any of the proposed methods. Until the finalization of the order no obligation are borne by the company.

The Philonoe advises its customers before the final order entry and payment, to check the products they have chosen and the related prices and tariffs. Payment of the order implies acceptance of these values and the content of the order, and acts as a final validation.

The price indicated in the order confirmation includes VAT and includes an analysis of the costs of processing and delivery of your order.

ORDER CANCELLATION

It is possible to cancel your order in the following cases:

a) Before sending / receiving the product - Cancellation is possible by sending an e-mail to the email address info@philonoe.com or by contacting the phone 210-60.19.191.

b) Upon receipt of the product you have the right to return it within 14 calendar days.

ORDER MODIFICATION

After checkout the order cannot be changed. If the client wishes to do so he can cancel the order, and reorder the desired products.

ORDER VALUE

For safety reasons, a maximum order quantity is defined by product and the daily amount of transactions cannot exceed 1000 €.

After placing your order you will receive an automated e-mail which will indicate the order details. After processing your order, you will receive the second and confirmation e-mail with the products will be sent to you.

During the processing of your order you will receive a series of automated e-mail, which will indicate the progress of your order. These messages relate to the following steps:

Processing: Your order has been received by us.

Pricing: The goods ordered are collected and will be delivered to you.

Received by the shop: This confirms that the order has been received from the store and you ca collect them.

In case that that there is a problem in your order you will receive the relevant information by e-mail. Alternatively we will contact you by phone.

DELIVERY

The delivery of the product is at the buyer's door and the signing of the document delivered by courier is required.

The above document, bearing the signature of the client receiving the relevant delivery document constitutes full proof of delivery / receipt of the product.